Return & Refund Policy
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, items must be unused, unworn, and returned in their original condition and packaging.
For hygiene and quality assurance reasons, we do not accept exchanges.
Non-Returnable Items
The following items are not eligible for return:
- Items showing signs of wear or damage
- Personalized or custom-made items
- Gift cards
- Final sale items
Return Request Process
To request a return, please contact us at support@nikoray.com within 30 days of receiving your order.
Please include your order number and the reason for your return request.
Return requests are typically reviewed within 1-2 business days.
If your return request is approved, return instructions will be provided by email.
Refunds
Once your returned item has been received and inspected, we will notify you of the refund approval status within 3 business days.
Approved refunds will be issued to the original payment method within 5-10 business days, depending on your bank or payment provider.
Original shipping fees are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@nikoray.com.
Please include photos of the item and packaging so we can review the issue and assist you as quickly as possible.
Claims are typically reviewed within 1-3 business days.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
Contact Us
For return or refund inquiries, please contact: