FAQs

How long does shipping take?

Orders are typically processed within 1–3 business days. Once shipped, delivery within the United States usually takes 5–10 business days.

You’ll receive a tracking number by email as soon as your order is on the way.

Do you ship internationally?

At this time, we currently ship within the United States only.

We hope to expand to additional countries in the future.

How can I track my order?

Once your order has been shipped, you’ll receive a shipping confirmation email with tracking information.

Please allow several business days for tracking updates to appear.

What is your return policy?

We accept returns within 30 days of delivery for eligible items that are unused, unworn, and returned in their original packaging.

Please contact us at support@nikoray.com to begin a return request.

Do you offer exchanges?

For hygiene and quality assurance reasons, we currently do not offer exchanges.

What if my item arrives damaged?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the item and packaging.

We’ll review the issue and assist you as quickly as possible.

How do I choose the right ring size?

We recommend using a ring size guide or measuring a ring you already wear comfortably on the intended finger.

If you need sizing assistance, feel free to contact us before placing your order.

Are your materials high quality?

Yes. Every NIKORAY piece is carefully crafted with attention to detail, quality, and lasting wearability.

We focus on timeless design, thoughtful craftsmanship, and carefully selected materials.

Will my jewelry look exactly like the photos?

We do our best to display product images as accurately as possible.

However, slight differences in color or appearance may occur due to lighting, screen settings, and the handcrafted nature of certain pieces.

What payment methods do you accept?

We currently accept:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Shop Pay
• Apple Pay
• Google Pay

Is my payment information secure?

Yes. All transactions are encrypted and securely processed through trusted third-party payment providers.

We do not store your full payment information.

How can I contact NIKORAY?

For questions regarding orders, shipping, returns, or general support, please contact:

support@nikoray.com

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)

How quickly will I receive a response?

We typically respond to customer inquiries within 1–2 business days.